BUSINESS ANALYSIS

We work with you to understand the nature of your business problem, then gather and document requirements for optimal solution options. After the optimal solution is agreed, we work with the implementation team to ensure delivery of expected results.

VOICE OF CUSTOMER DATA COLLECTION AND ANALYSIS

We assist you to gain insight into how your products and services meet your customer expectations. We work with you to identify Key Customer Values which we translate into appropriate KPIs/metrics. We assist you to build suitable descriptive process mining dashboards to enable you to monitor these metrics.

BUSINESS PROCESS MANAGEMENT

Business process management is about ensuring that all your processes, whether customer-facing or support processes, consistently deliver output that adds value and propel you towards your organisational goals and objectives. Where this is not the case, we help identify and prove the true root cause (using proven solutions such as diagnostic process mining) and identify suitable solutions that will permanently address these issues.

BENCHMARKING

Often it is desirable to compare your performance with that of peers within or outside your industry or sector, to understand where you rank. We assist you to identify suitable peers to benchmark against and arrange data collection and evaluation.